T&Cs and Privacy Policy

Terms & Conditions

Last updated: 8 September 2026

These Terms & Conditions apply to services supplied by The Real Deal Mowing Services in Townsville, Queensland. By accepting a quote, approving work, making a payment, or allowing work to commence, the client agrees to these Terms & Conditions.

1. Quotes and Estimates

Quotes are based on the information available and the condition of the property at the time the quote is prepared.

Unless otherwise stated, quoted prices include only the work specifically described in the quote.

Any additional work, unexpected conditions, concealed obstacles, excessive growth, inaccessible areas, underground services, buried debris, irrigation components, tree roots, stumps or other circumstances that materially change the scope of work may require a variation.

Where practical, approval will be obtained before additional chargeable work is carried out.

Estimates are provided as a guide only and may vary where the actual labour, materials or site conditions differ from what could reasonably be determined beforehand.

2. Acceptance of Work

A quote may be accepted verbally, in writing, electronically, by payment of a requested deposit, or by otherwise authorising The Real Deal Mowing Services to commence work.

Acceptance confirms that the client has reviewed and agreed to the quoted scope of works and these Terms & Conditions.

3. Payment

Unless otherwise agreed, residential accounts are payable on completion of the work.

Deposits or advance payment may be required for larger jobs, material purchases, special-order items, overgrown properties or first-time clients.

Approved commercial clients may be provided separate payment terms as shown on their quote or invoice.

Invoices must be paid by the due date shown on the invoice.

Reasonable costs incurred in recovering genuinely overdue accounts may be charged where permitted by law.

4. Deposits and Materials

Deposits may be requested where materials, equipment hire or substantial labour needs to be committed before commencement.

If a client cancels after costs have already been incurred, amounts reasonably required to cover materials, supplier charges, equipment hire, administration or other genuine losses resulting from the cancellation may be deducted from any refund.

Any remaining balance will be refunded where applicable.

5. Cancellations and Rescheduling

Clients are asked to provide reasonable notice when cancelling or rescheduling booked work.

Where significant preparation, equipment hire, purchased materials or reserved labour has already been committed to a booking, reasonable costs associated with the cancellation may be charged.

No cancellation fee will be charged where The Real Deal Mowing Services cancels the booking, other than where work has already been completed or materials have already been supplied with the client's approval.

6. Access to the Property

The client is responsible for ensuring reasonable and safe access to all areas included in the agreed work.

This includes ensuring gates are accessible, vehicles and movable objects are relocated where necessary, and pets are safely secured.

If access is unavailable at the arranged time, the visit may need to be rescheduled and reasonable costs associated with the failed attendance may apply.

7. Property Conditions and Hidden Hazards

The client must advise The Real Deal Mowing Services of any known hazards or sensitive items that may reasonably affect the work.

This can include:

underground irrigation
electrical cables
plumbing
septic systems
concealed sprinkler heads
garden lighting
fragile edging
shallow pipes
buried objects
unsafe structures
hazardous materials

The Real Deal Mowing Services will take reasonable care when performing work but cannot reasonably identify every concealed or unmarked item beneath vegetation, soil or turf.

Nothing in these Terms excludes liability where liability cannot legally be excluded.

8. Lawn Mowing and Garden Maintenance

Mowing outcomes may vary depending on grass species, lawn condition, moisture, weeds, previous maintenance, terrain and weather.

Where grass is excessively long or wet, it may not be possible to achieve the same finish as a regularly maintained lawn in a single service.

Additional labour may be required for heavily overgrown properties, excessive clipping removal or repeated mowing.

Unless specifically included in the quote, removal of all lawn clippings, leaves or green waste is not automatically included.

9. Green Waste

Green waste removal is included only where specifically stated in the quote.

Additional waste discovered or created through variations to the agreed work may result in additional disposal and labour charges with the client's approval.

10. Irrigation and Underground Services

Irrigation repairs and fault finding can involve faults that are not visible until sections of the system are exposed, tested or repaired.

Repairing one fault may reveal additional leaks, damaged fittings, wiring faults, failed valves or other defects elsewhere in the system.

Unless expressly quoted as a fixed-price scope, diagnostic and repair work may therefore require additional labour or materials.

The client will be advised where reasonably practicable before substantial additional work is undertaken.

11. Weather

Outdoor services may be delayed or rescheduled due to rain, storms, extreme heat, saturated ground, unsafe conditions or other weather-related circumstances.

The Real Deal Mowing Services will make reasonable efforts to reschedule affected work.

Weather-related delays do not constitute failure to provide the service within the originally anticipated timeframe where the delay is reasonable in the circumstances.

12. Regular Maintenance

Regular maintenance services operate according to the agreed approximate service frequency.

Timing may vary due to weather, public holidays, seasonal growth, equipment issues or scheduling requirements.

Either party may discontinue an ongoing maintenance arrangement by providing reasonable notice unless a separate written agreement states otherwise.

Pricing may be reviewed where the scope, property condition, service frequency or operating costs materially change. Clients will be notified of any price change before future services are performed.

13. Photos and Media

Photographs may be taken before, during or after work for job records, quoting, quality control and documentation.

Photos showing the property may also be used for business marketing or social media where they do not intentionally display personal information such as names, addresses, licence plates or identifiable persons without permission.

Clients may request that photographs of their property not be used for marketing purposes.

14. Client-Supplied Materials or Instructions

Where a client requests a particular product, method or outcome contrary to a recommendation provided by The Real Deal Mowing Services, the client accepts the reasonable risks associated with that instruction.

The Real Deal Mowing Services remains responsible for carrying out the agreed service with due care and skill.

15. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Services supplied to consumers come with statutory guarantees, including that services will be provided with due care and skill, will be fit for an agreed purpose, and will be supplied within a reasonable time where no timeframe has been agreed.

16. Changes to These Terms

These Terms & Conditions may be updated from time to time.

The version applicable to a particular job will generally be the version provided or made available when that work is accepted. Any material change affecting an existing agreement will be communicated to the client before it applies.

17. Contact

The Real Deal Mowing Services
Townsville, Queensland
Phone: 0413168393
Email: kyle@realdealmowing.com.au

Privacy Policy

Last updated: 8 September 2026

The Real Deal Mowing Services respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, and how you can contact us about your information.

1. Information We Collect

We may collect personal information including:

Your name
Phone number
Email address
Property address or suburb
Details about the services you require
Photographs or videos of your property or work areas
Messages, enquiries and other correspondence
Quote, booking and service history
Invoice and payment information
Information submitted through our website, Facebook, Instagram or other enquiry forms

We generally only collect information that is reasonably necessary to provide our services or operate our business.

2. How We Collect Information

Personal information may be collected when you:

Request a quote
Submit an online enquiry
Complete a Facebook or Instagram lead form
Contact us by phone, SMS, email or social media
Book or receive a service
Accept a quote or make a payment
Provide photographs or information about your property
Communicate with us regarding ongoing maintenance or other work

Our website and third-party services may also automatically collect limited technical information such as device, browser, IP address, advertising or website interaction data.

3. How We Use Your Information

We may use personal information to:

Respond to enquiries
Prepare and provide quotes or estimates
Arrange appointments and services
Perform lawn mowing, garden maintenance and other agreed work
Contact you about bookings, scheduling or ongoing maintenance
Issue invoices and process payments
Maintain customer and business records
Provide customer service
Follow up on enquiries
Improve our services and advertising
Send marketing or promotional communications where permitted

You can ask us to stop sending marketing communications at any time.

4. Facebook, Instagram and Online Advertising

If you submit your information through an advertisement or lead form on Facebook or Instagram, your information may be provided to The Real Deal Mowing Services so we can contact you regarding your enquiry.

Meta may separately collect and process information through its platforms in accordance with its own privacy practices.

Information submitted through our advertising will not be sold or rented by The Real Deal Mowing Services to unrelated third parties.

5. Sharing Your Information

We may provide personal information to third-party service providers where reasonably necessary to operate the business or provide services.

These may include providers used for:

Quoting and job management
Accounting and invoicing
Payment processing
Website hosting
Email and communications
Cloud storage
Advertising and analytics
Business administration

We only disclose information where reasonably necessary for the relevant purpose, with your consent, or where required or authorised by law.

Some third-party technology providers may store or process information outside Australia. Their handling of information is also governed by their own privacy policies.

6. Payment Information

Where payments are processed through a third-party payment provider, payment card information may be collected directly by that provider.

The Real Deal Mowing Services does not intentionally store complete credit or debit card details unless required and appropriately handled through an authorised payment system.

7. Property Photos and Videos

We may take photographs or videos before, during or after work for purposes including:

Quoting
Job records
Documenting existing property conditions
Quality control
Demonstrating completed work

Property photographs may occasionally be used for marketing or social media purposes.

We will take reasonable steps not to intentionally publish personal information such as names, addresses, licence plates or identifiable people without permission.

If you do not want photographs of your property used for marketing, you can let us know at any time.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand website usage, improve performance and measure advertising effectiveness.

Third-party services such as advertising or analytics providers may also use cookies or similar technologies subject to their own privacy policies and settings.

You can usually control cookies through your browser settings.

9. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

Information may be stored electronically through business software, cloud services, email systems and other secured business systems.

No electronic storage or transmission method can be guaranteed to be completely secure.

10. How Long We Keep Information

Personal information is kept for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and meeting taxation, accounting or other legal obligations.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

11. Accessing or Correcting Your Information

You may contact us if you would like to:

Ask what personal information we hold about you
Request correction of inaccurate information
Update your contact details
Request deletion of information where appropriate
Ask us to stop using your information for direct marketing

Certain records may need to be retained for legal, taxation, accounting or legitimate business purposes.

Where the Australian Privacy Principles apply to an organisation, individuals have rights concerning how their information is collected, used, accessed and corrected.

12. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can investigate and attempt to resolve the matter.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our business, services, technology or legal requirements.

The current version will be published on this website with the date it was last updated.

14. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal information, contact:

The Real Deal Mowing Services
Townsville, Queensland, Australia

Phone: 0413168393
Email: kyle@realdealmowing.com.au